“You know the phrase, ‘Objects in the mirror are closer than they appear.’ So too is the future!” – Futurist Jim Carroll
Trend: In Trucking, Air Traffic Control Towers Are the New Offices!
Earlier this week, I spoke to several hundred executives from the trucking industry at a keynote for the Omnitracs customer conference in Phoenix. My keynote focused on the trends which are sweeping the industry, including prognostic diagnostics, the connectivity impact of the Internet of Things (#IoT), the rapid evolution of autonomous trucks and self-driving technologies, drones and the impact of bio-monitoring devices. I’ll have a full blog post on that in the next few days.
It’s a topic that I’ve been doing all over — Keynote: Accelerating the Auto & Trucking Industry in the Era of Self-Driving Vehicles
In the meantime, the trucking industry provides a good example of how the new workplace is being transformed by technology.
Here’s what you need to know: first, do you think of trucking as a kind of unsophisticated, low-tech industry, full of a bunch of guys and gals performing boring tasks while moving down the road? Forget that — here are some simple facts:
- the typical truck today is putting off some 3 gigabytes of data per month, and that number is increasing at a furious pace
- the typical truck cabin contains more technology than a typical small airplane
- in the race to self-driving vehicles, trucks will be the first to cross the finish line
A few years ago, Volvo/Mack Trucks had me in for a series of leadership and dealer meetings, where I noted that “in the world of trucking, connectivity is the new horsepower.” Given those stats above, that much is true!
And here’s a key thing: with those trends, the process of innovating in the industry has gone hi-tech. The result is that the workspace in the world of trucking is less like a grimy, dirty garage, and more like an airline control tower, at the same time that the truck cabin has come to be more like an airline cockpit.
To emphasize that point, I spoke about the folks at Bison Transport, based in Winnipeg, Canada. I’ve used them in a few talks on the future of the workplace and on the future of trucking:
“It’s not how one might envision the head office of a trucking company. Youth abound in 20- and 30-somethings tracking payloads in the operations room — think of a flat airplane control tower — or working in the IT department (which in the last 15 years has grown to 15 from two). There’s the “quiet room” for breaks. The fully stocked fitness room, the laundry room, the cafeteria.” Taking Trucking into the Future, Winnipeg Free Press, June 2014
Well, freak me out with a fork! It turns out that unknown to me, the folks from Bison Trasnport were in the room, and came up to me after my keynote. I think they were a little freaked out too!
Their office is at the forefront of the connectivity and technology revolution accelerating the world of trucking and transportation into the future. The folks at Trucking News covered this trend from my keynote in an article, detailed below.
Clearly, in trucking, the office space, culture and fast innovation speeds of Silicon Valley are coming in, and they are coming fast!
Carroll on the future during opening of Omnitracs Outlook 2017
TruckingNews.com
Futurist, trends, and innovations expert Jim Carroll advised attendees to ‘think big, start small, scale fast,’ when it came to embracing technology.
Carroll said automated trucks were one of the trends that were changing the face of trucking, and questioned what would happen to the traditional driver once that occurs.
Carroll’s overall theme was that the world changes fast, has been for some time, and the trucking industry cannot get left behind.
Several factors contribute to the ever-changing world, Carroll said, including what he called the ‘era of big transformation.’
Autonomous trucks is part of that ear, according to Carroll, who declared that trucking would be the first to move to fully autonomous vehicles because it made financial sense to do so since drivers account for one-third of the operational costs pie.
Servicification, the intensifying of skills training, acceleration of innovation, and the impact on future generations were also factors Carroll said would contribute to how quickly the world would continue to change.
As an example of this, Carroll pointed to statistics showing that the vast majority of children aged five to six would one day have a job that today does not even exist.
Carroll said today’s truck manufacturers worry not only about putting out a quality product but also about how to best maintain that product through diagnostics and other predictive technologies.
“We are in a world in which we can determine when parts and components in a truck are going to break down,” Carroll said. “And we can bring it in for maintenance and thereby avoid the problem in advance of a truck breaking down on remote Arizona highway somewhere and thereby reduce downtime and costs.”
To further illustrate how the world and traditional workplace have experienced a facelift over the years, and how the next generation will continue that trend, Carroll posted a quote from Manitoba’s Bison Transport on the screen that read: “It’s not how one might envision the head office of a trucking company. Youth abound in 20- and 30-something tracking payloads in the operations room – think of a flat airplane control tower – or working in the IT department (which in the last 15 years had grown to 15 from two). There’s the ‘quiet room’ for breaks. The fully stocked fitness room, the laundry room, the cafeteria.”
New Keynote Topic: Insurance in the Era of Disruption: The Challenge of Change with Fintech, Accelerated Risk and Hyperconnectivity
Let’s face it: the trends impacting life and property/casualty and groups benefits insurance companies are real.
The industries will be disrupted by tech companies. Existing brokerage and distribution networks will be obliterated as more people buy insurance direct. Predictive analytics will shift the industry away from actuarial based historical assessment to real-time coverage. Policy niches, micro-insurance and just-in-time insurance will drive an increasing number of revenue models. The Internet of Things (IoT) and massive connectivity will provide for massive market and business model disruption. Fast paced trends involving self-driving cars, the sharing economy, blockchains, personal drones, swarmbots, smart dust, artificial intelligence and augmented reality will either mitigate, accelerate or challenge the very notion of risk assessment and underwriting! What happens when Amazon, Google or some kid in a garage decide to really change the insurance business model?
What seemed to be science fiction just a few short years ago has become a reality today, as time compresses and the future accelerates. Whichever way you look, all sectors of the insurance industry are set for an era of disruption, challenge and change! Is the industry ready for transformative change? Not really! A recent survey indicated that while 94% of Chief Strategy Officers at insurance companies agree that tech will “rapidly change their industry in 5 years,” fewer than 1 in 5 CSOs believe their companies are prepared.
Does the insurance industry have the innovation culture necessary to deal with the potential for what comes next? Maybe not.
Jim has been the keynote speaker for dozens of conferences, corporate events and association annual meetings in the insurance sector, including • Certified Professional Chartered Underwriter Association • LIMRA International • Assurant Insurance • Chubb Commercial • Lincoln Financial • GAMA International • Cigna • Blue Cross Blue Shield •Equitable Life Insurance Company •RBC Life Insurance •MetLife •SwissRe •American Institute of Actuaries • American Automobile Association • FM Global and SunLife. Jim led a discussion on the future of insurance at a private meeting that included CxO’s from most major insurers, including Allianz, XL Insurance, Travelers, AIG, Zurich Financial Services, Allstate, AXA, MetLife Auto & Home, Farmers, CNA, Nationwide, American Famity, Chubb, Ping An, Lloyd’s of London, Liberty Mutual, The Hartford, Generali, GEICO, State Farm, Progressive, and RSA.
Jim Carroll has been helping insurance organizations in the world understand the tsunami of change that is FinTech, the impact of mobile technology, social networks, rapid business emergence, accelerated risk, the emergence of new global competitors and heightened customer expectations.
In his keynotes he puts into perspective the real trends impacting the future of insurance, offering critical insight into the key innovation and leadership strategies in a time of disruptive change.
Daily Inspiration: “With self-driving vehicles, connectivity is the new horsepower, silicon is the new transmission, electric is the new gasoline – and the future is all about acceleration!”
“With self-driving vehicles, connectivity is the new horsepower, silicon is the new transmission, electric is the new gasoline – and the future is all about acceleration!” – Futurist Jim Carroll
Daily Inspiration: “With AI and the Internet of Things, we are building a massive new, connected and intelligent machine that will transform, change, challenge and disrupt every industry”
“With AI and the Internet of Things, we are building a massively new, connected and intelligent machine that will transform, change, challenge and disrupt every industry” – Futurist Jim Carroll
Daily Inspiration: “Perfection is the enemy of innovation”
“Perfection is the enemy of innovation” – Jim Carroll
In my list of global clients, I encounter far too many people and leaders who subscribe to the idea that if they are going to do something, they need to do it absolutely perfectly the first time around.
In my view, this doesn’t fit within the fast economy of today. Take a look around at successful innovators, and they are willing to do something fast, see how it worked, and try again. Obviously quality and risk issues come into play.
[Read more…] about Daily Inspiration: “Perfection is the enemy of innovation”
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