I have been providing my insight, and have been speaking to organizations about the future,...

It's an interesting time for many organizations. There is a wave of business model disruption,...

As I wrote in one of my columns last year (“Smartphones are changing everything,” August...

One thing I love to do when I'm working with an audience is to build a totally interactive...

I just came from giving a keynote for the annual conference of a major customer loyalty...

I'm doing a keynote for a leading global loyalty management company on Thursday; I'll be...