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Beneath the surface of normalcy lies a hidden layer of complexity. And the fact is, we are building a big, global, complicated machine, and it’s obvious that people don’t know how to secure it, ignore the challenges, or take advantage of those who don’t understand what is going on.

What do South Park, Pineapple’s, the BBC and admin:admin have in common? Watch this!

If there was one word in the security industry in 2017, it was this: Equifax. I don’t even need to explain…..

Yet going forward, we will continue to see many more Equifax situations that will result in the destruction of billions of dollars of corporate value. Some CEO’s will be held accountable; others won’t. Yet the sad fact is that entire companies will disappear to avoidable negligence with respect to security and infrastructure issues. The trend will become accelerated as technology driven disruption comes to drive forward every industry. We might one day see a car company go bankrupt — not because of fraudulent diesel mileage manipulation, but because someone hacked into the internal IT engine of millions of cars through a known backdoor.

Add to that the fact that 2018 will probably be characterized by the emergence of cryptocurrency scams as one of the leading news computer related news stories of 2018. You simply can’t have an important trend go supernova without a lot of fraudulent activities coming to the forefront as people “rush in to share the riches.” Blockchain is a critically important and transformative trend, but as with any trend, the good will come with the bad. I suspect that we will see not only individuals make stupid mistakes as they work to cash in without knowing what they are doing — but corporations and government as well.

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The folks at New Equipment Digest interviewed me a few weeks back for an article on manufacturing,  ahead of a major keynote I had earlier this month.

You’ll have a 50-year old guy or lady in the factory, and you bring these tools to help streamline processes and they say, “Oh my God! This is terrible that can take my job away. I’m done; I’m toast.” And somebody in their 20’s is going to say, “cool.” It’s a much more agile workforce, much more willing to try new things.

It’s but one talk I do in this sector; on Monday, I’ll headline the International Asset Management Council on future manufacturing trends. They’re the folks from Fortune 1000 organizations who make the decisions on where to locate future factories, logistics locations and supply chain investments.

Futurist Says “Fast & Furious” Changes Coming to Manufacturing

Forget your Magic 8-Ball or fancy-schmancy predictive analytics. Futurist Jim Carroll knows what lies ahead for manufacturing and technology, and we have the scoop for you here. Bet you didn’t see that coming.
John Hitch | Sep 21, 2017

Jim Carroll, a former accountant and current author/corporate speaker, is confident he knows what’s going to happen in the world of manufacturing. And the world renowned Canadian futurist doesn’t need a flux capacitor or any other sci-fi MacGuffin to make bold claims in front of millions about what technologies they need to adopt now, and what the world will look like for our children after we’re rocketed to our Martian retirement homes — where our corpses will no doubt be used as fertilizer for space yams. (You’re welcome, Elon.)

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I just remembered about this article; Real Estate Australia (the national association for realtors) interviewed me about future real estate trends. You can find the original article here.

6 ways the real estate game will be different in 2045
by REA , 26 JUN 2014


If you view the current trends towards technology, private sales, and other disruptors as a threat, you are in the wrong frame of mind. Some people see a trend and consider it a threat. Innovators see the same trend and see an opportunity.

Close your eyes for a minute and just imagine how modern life, and modern real estate would look like to your old boss in 1985… (That is if you had a boss in the ‘80s, or were even born…)

While this new world of connectivity makes perfect sense now, much of the way we live, and the way we buy things for example, would have seemed absurd back then. Considering we’re still living in an age of paper rental applications, the real estate industry is often a late adopter when it comes to new technology. Sure, we’ve made some fundamental reforms over the last decade, with agencies embracing online profiles, mobile apps, and online lead generation. However, the industry is expected to undergo some major shifts in coming years.

The point is, agents need to be not only keeping up with tech trends but staying ahead of them. We speak to one of the world’s most famous futurists Jim Carroll and ask what the industry should expect over the next 30 years? Prepare to suspend your disbelief and your sense of what is possible…

1. Agents in jeopardy?

When asked whether the role of the real estate agent was in jeopardy, Carroll remains non-committal. “Will more clients opt to use private means of purchasing and selling property? Maybe. Maybe not. It depends on the agent.” Adaptation is the name of the game, with Carroll saying: “If you view the current trends towards technology, private sales, and other disruptors as a threat, you are in the wrong frame of mind. Some people see a trend and consider it a threat. Innovators see the same trend and see an opportunity. Your frame of mind on how the business is changing will define how you will reinvent yourself to turn it into opportunity.”

2. Farms in the sky?

The way future cities are developed (i.e. increasing urbanisation, higher density housing) will affect the real estate game, and Carroll brings up one of the major trends he perceives affecting real estate in the future: “Vertical Farming. My research tells me that 21st century farming infrastructure will involve towers – 25, 50, 100 storeys – that are dedicated to crop production. Why? Year-round crop production and increased productivity – 1 indoor acre is equivalent to 4-6 outdoor acres or more, there are no crop failures, and it adds energy back into the grid. Already there are 800 million practicing urban agriculture called ‘city-farmers’ according to UN statistics. So yes, cities are going to change. And real estate agents should be ready to sell farming listings in the middle of a city.”

3. Your patch of dirt?

Carroll denies that property ownership will become an unaffordable fantasy for much of the middle class in 2045. “A patio, a cold beer, and kids: It’s a dream for everyone. It always will be. People aspire to space. The space may change, the method to buy it, but the fantasy won’t.”

4. Suburgatory?

What will become of suburbs – will they continue to expand, or fall into slow decline, much like many shopping malls? “I heard this question 20 years ago. People change, design changes, and right now, there is some kid in a garage somewhere defining the suburb of the future. I have no idea what that kid is thinking, other than that her mind is wired unlike mine. She’s grown up in a world with Internet 24 hours a day. They will reshape the world – and their neighborhood – in their image.”

5. Senior housing?

In residential real estate, Carroll argues senior housing will be “one of the dominant trends”. “People are living longer,” he says. “The typical baby born in western society today will live to be 100. Longevity for a part of the population is one of the challenges of our time. Society won’t be able to build all the seniors homes required; and so they will live at home. Technology will lead to “bio-connectivity. Hospitals going virtual – a doctor will be able to monitor non critical care senior patients from afar using connected medical devices.”

6. The constants?

It’s easy to look around and wonder what elements of the business will disappear or lose relevance. Will open for inspections, auctions, or cold calling go the way of the fax machine? Carroll argues that while the minutiae of the business will undoubtedly change, the core elements will remain unchanged. In other words, “People matter. People will always matter. Trust, reliance, reputation. Keep that, and you’ve got what matters. But only if you are open to the future.”

A quick article from a quick interview over at Property Biz Canada, about a keynote that I did last week for the Building Owners and Managers Association.

Jim Carroll has seen the future of retail – and it will be vastly different from today’s environment.

The Mississauga-based futurist has just returned from a trip to the United States, where he spends much of his time consulting with clients and on speaking engagements. While south of the border, Carroll said he found out that retail giant is in the midst of setting up infrastructure that will allow the company to provide same-day delivery to 50 per cent of the U.S. population.

Walmart, Google and, closer to home, Canada Post are planning to provide the same kind of service. “That has pretty big and profound implications on the retail space,” Carroll said in a phone interview.

It’s these types of insights that Carroll will share in Halifax as part of BOMEX 2013, the annual conference and trade show of the Building Owners & Managers Association. Some 300 delegates from across Canada are expected to attend the Oct 1-3 conference.

Carroll is one of the world’s leading futurists on global trends and innovation. Business Week magazine cites him as a top source for creative insight, while Fortune frequently covers his observations.

The author, columnist and media commentator focuses on linking trends to innovation and creativity. He has a 20-year track record in providing direct, independence guidance to a diverse, global client base.

Keynote to cover retail and workplace trends

Carroll said he was recently with one client, a global retailer, who told him they believe fashion retail stores will evolve into showrooms where they don’t necessarily stock all the inventory. Instead, clothes will be ordered through sophisticated band-end logistics systems supporting their online shopping technology with consumers receiving same-day delivery.

“I’m going to get into stuff like that,” Carroll said of the upcoming conference, where he will discuss where the workforce is headed and how it might contract and expand, what happens when intelligent technology comes to the building space and other trends on what it means to the building managers and owners of the future.

For the first time in 20 years, I’ve taken an entire summer off. In that, I chose not to undertake any keynotes or corporate off sites; nor did I choose to write a book; or do other things related to work (other than attempting to manage conference calls with various clients and of course, prep work for upcoming autumn events)…..


I almost aced the 11th hole one day — shot a driver 180 yards into the wind. It started left, curled right, hit the green, and just rolled up near the hole!

Instead, I golfed, spent time with my family, undertook epic bike rides — and, well, golfed!

But that’s quickly coming to an end. Today, I had a day away from golf in order to buy airline tickets for my upcoming autumn 2013 keynotes.

It’s a busy autumn, with trips to Orlando, Boston, Hartford, Athens (Greece), Phoenix (x2), Albuquerque, Denver, Montreal, Aspen, Philly (x2), Chicago (x2), Cabo San Lucas, Halifax, Atlantic City, New Orleans … did I mention I am completely and solidly booked until 2014? And we seem to be turning way 5 to 10 inquiries each DAY for events September 2013 to December 2013!

Who am I speaking to this fall? A wide range of groups, ranging from The 2013 Enterprise Network Conference, the 2013 LIMRA 2013 Group and Worksite Benefits Conference , a corporate event for Black & Veatch, Highland Capital Brokerage, The American Medical Group Association, the Building Owners and Managers (BOMEX) Association, Verizon, the Electronics Representatives Association annual conference, United Technologies, the Professional Compounding Centers Association of America, SunGard, the Chartered Property Casualty Underwriter Association, FMC Agriculuture, the Retail Value Chain Federation  — and others! Oh, and a few other private events, including one for a group of global financial / investment managers.

Meaning, I’m covering just about everything from healthcare to manufacturing, hi-tech to insurance and financial services, retail to agriculture, construction to aerospace.

Of course, now that I’ve booked all the flights, it’s back to summer. Tomorrow, I’m in a member / guest golf tournament, my partner being one of the the longest serving NHL Referees of all time, Ron Wicks!

Farewell, old fax!
March 2nd, 2011

Here’s an article from my column for March’s CAMagazine.

It’s fascinating to think how many technologies can enter our lives and then one day, simply disappear!


We recently lost an old friend. Our fax machine finally packed it in. This wasn’t just any old fax machine. It was a Panafax UF-600, which my wife and I got for our home office and fledgling business in October 1990.

How many products today last 20 years? We dispose of cellphones within a year or two, if not faster, to grab the latest hot features; we go through televisions like we go through fashion. Yet this device, which had a simple, concise and singular purpose, managed to stick with us and fulfil its role for two decades, a remarkable achievement in our era of instant obsolescence.

Looking at the machine as it sits on the office floor, destined for the dustbin of technological obsolescence, I think about the many stories it could tell, providing insight into how quickly our world is changing. For example, it suffered a Y2K failure. With all the hype and hysteria that surrounded this nonevent, our poor little machine suffered a date failure, rolled back into the last century and we were never able to fix it. So for the past 10 years, as a futurist, I’ve sent the occasional fax with a date of 1910 at the top.

In the early days of my hectic speaking career, the fax machine was the “good news machine.” New contracts from speakers’ bureaus for events in far-off places would come in; the noise of the fax was a distant early signal of the success that would come with my unique career evolution.

Back in the days before BlackBerrys and iPhones and constant connections, we would come home from a two-week unplugged holiday only to discover rolls and rolls of fax messages spooled up from its thermal imaging system, each one with the details of a new contract. Yet, over time, most of these communications transitioned to the Internet and e-mail. The business success continued, but the vicarious thrill that came with the fax ringer began to disappear. We sort of miss it.

It was a window to change. My sons, who have become young men of 15 and 17, learned about the vastness of the world through the range of technologies that existed in our home office. But I’m not sure they ever understood what the fax machine was for — it became an historical curiosity to them. As the number of faxes received began to decline, the occasional arrival of one every second week always provided the spark for conversation. “Why do some people use the funny machine?” they would ask.

Perhaps the most amusing moment was when the boys were about four and six years old, and we heard the familiar ring of the fax machine during dinner one night. “Oh, there’s a fax coming into the office,” I said. The youngest quietly got up from the table and went down to the office. He came back a few moments later, commenting that he didn’t see it. After a few questions, we discovered that he thought a “fox,” not a fax, was coming into the office so he went down to take a look. I think he was disappointed. Brave, too.

Will we get a new fax machine? We’re not quite sure; we’ve come to think that this technology might have finally run its course. We scan most anything we send now; most people send documents via e-mail. The majority of faxes we received in the past year were junk. We pay a monthly bill for a unique phone number that doesn’t seem to serve a purpose.

Whatever our decision might be, it is kind of sad to see an old friend disappear.

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