“Time for a CRM tune-up”
August 4, 2003, BY JimCarrollThe article issue of Contact magazine features my article about why so many customer...
Time to play!
December 19, 2002, BY JimCarrollFor years, I've been advocating that when it comes to innovation, we need to let people...
“Competitor benchmarking emerged as the most important source of information and ideas for innovative firms (85 percent)”
December 18, 2002, BY JimCarrollInteresting report from Statistics New Zealand on business innovation.[ link...
Caskets and e-commerce
December 13, 2002, BY JimCarrollFor years, I've used an example on stage during my talks that has involved, of all things,...
“IT Users in password hell”
December 12, 2002, BY JimCarrollThe average PC user has five or more passwords -- and they are all easily guessable. Is it any...
What’s due in 2003?
December 9, 2002, BY JimCarrollI offer my thoughts and observations in my annual look at what's coming for the world of...
“…a jump on the future…”
November 28, 2002, BY JimCarroll"Change management is a real key component for success in the future - being able to manage...
Massive Florida government HR outsourcing project
November 18, 2002, BY JimCarroll"......thousands of Florida employees currently write their timesheets by hand. Being able to...
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