
Jim explored how electric vehicles, connected cars, software-defined vehicles and digital-first buying behaviours were reshaping the dealership business.
The Challenge: Dealerships needed to rethink the customer journey as vehicles and expectations changed.
The Keynote: “The Future of Auto Retail, EVs and Mobility”
The Message: The dealership was becoming a mobility, software and data business.

Six Trends Shaping the Future of Auto Retail
- EV Transition — Electrification is changing products, service and sales conversations.
- Connected Vehicles — Vehicles are becoming data-rich platforms that extend the customer relationship.
- Software-Defined Cars — Continuous updates are changing what a vehicle can become after the sale.
- AI in Retail — AI is improving marketing, service, operations and customer insight.
- Digital Customer Journey — Consumers expect a seamless online-first path to research, buy and service.
- Mobility Models — New ownership and access models are expanding the meaning of auto retail.
The future of auto retail is electric, connected and digital.
















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