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BPM Keynote in Las Vegas

I’m keynoting the annual user conference for Handysoft today in Las Vegas. The focus is on “business process management” — that is, developing more efficient business processes in order to ensure survival in the real-time economy. Most organizations have a long way to go. HealthCare Financial Management Magazine estimates that it costs about $150 to process each health care supply order order, and that only 10-15% are electronic. Best’s Review, the bible of the insurance industry, estimates that some $59 billion is wasted each year on inefficient paper processes. The list goes on — there’s lot of opportunity, and lots of change yet to come to the economy.

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