For their Evolutions customer event, they wanted someone to put into perspective why a smart, flexible communications infrastructure was moving into a critical role in an overall corporate strategic plan. My keynote focused on teh next wave of business realities – accelerated customer service expectations, the massive impact of an online service portal, e-commerce and order delivery support and more. My goal was to help the audience – CIO’s, CTO’s and other senior executives – understand the world of dominance of technology as a disruptive driver going forward
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