“Time for a CRM tune-up”
August 4, 2003, BY JimCarrollThe article issue of Contact magazine features my article about why so many customer...
Towers Perrin: The Future of Risk
April 7, 2003, BY JimCarrollJim spoke on the unique challenges that the insurance industry would face in the future, with...
Time to play!
December 19, 2002, BY JimCarrollFor years, I've been advocating that when it comes to innovation, we need to let people...
“Competitor benchmarking emerged as the most important source of information and ideas for innovative firms (85 percent)”
December 18, 2002, BY JimCarrollInteresting report from Statistics New Zealand on business innovation. [ link...
Caskets and e-commerce
December 13, 2002, BY JimCarrollFor years, I've used an example on stage during my talks that has involved, of all things,...
“IT Users in password hell”
December 12, 2002, BY JimCarrollThe average PC user has five or more passwords -- and they are all easily guessable. Is it any...
What’s due in 2003?
December 9, 2002, BY JimCarrollI offer my thoughts and observations in my annual look at what's coming for the world of...
“…a jump on the future…”
November 28, 2002, BY JimCarroll"Change management is a real key component for success in the future - being able to manage...
“My mother will stop being ashamed of me because I am a CEO.”
November 25, 2002, BY JimCarrollCEO of National Semiconductor at Comdex last...
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