The O-Ring Moment

A single physicist, a glass of ice water, and an O-ring explained why the Challenger disaster happened when the experts could not. Sometimes the simplest demonstration…

Being Unique

From the Stage: The Dive-In Movie

One summer, with the kids running out of things to do, I set up an LCD projector and surround sound by the pool and we held a dive-in movie for the neighbourhood. I…

Leadership · Retail & Consumer

From the Stage: Upside-Down Innovation

When I spent time with Disney, they described how their old innovation model worked for a new movie: design the toys, plan the merchandising, then do the branding. Then…

Innovation · Retail & Consumer