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Professional Services · 2013
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Keynote Case Study: REALTORS Triple Play — When the Consumer Started Redesigning Real Estate
In December 2013, Jim Carroll addressed approximately 1,500 real estate professionals at a Triple Play Convention luncheon in Atlantic City. The industry was still absorbing the…
Article: How Associations Can Keep Up with Change, Change ... And More Change
Keynote: le Club B – The Future of Customer Loyalty: Innovation in Member Experience
Jim Carroll delivered a keynote for le Club B in November 2013. As digital engagement reshaped what loyalty and membership meant to customers, Jim explored the trends driving the…
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