"Time for a CRM tune-up"
The article issue of Contact magazine features my article about why so many customer relationship management projects fail: -- "By and large, those who got involved with…
Media & Press · Strategy
Innovation stagnation?
In preparing an outline for a talk to a group of PR professionals, I'm still thinking about what is really going on out there in corporate America. I caught some of my…
Innovation
Quoted in Inc .... on blogs
Inc. Magazine has noticed blogs: "....the technology appears poised to become the "Next Big Thing" in business communication.....Evangelists believe b-blogs offer…
Media & Press
Keynote for Syscom's Business Process and Content Management conference
It's been confirmed that I'll be keynoting this event in early September. [ link ]
Keynotes & Events
"Paralyzed by indecision? Just do it"
My latest article -- "It's the new reality in business: aggressive indecision. Corporations have lost their sense of direction. In the nineties, people had a sense of…
Media & Press
'Coping with ketchup"
A video clip from a recent keynote presentation I did focussing on change -- have you noticed the new ketchup bottles? [ video ]
Change · Keynotes & Events
What evil lurks in e-mail?
My June CAMagazine article is online. "One problem is the very nature of e-mail: it is so easy to use and so informal that employees will often commit something to an…
Media & Press
"Life inside the data cloud"
Off tomorrow for a series of three luncheon keynotes -- focussing on how wireless will affect business and society in the years to come. Needless to say, I'll be…
Keynotes & Events
"Why talk is key to making technology work"
My June Profit column is now up, focussing on the issue of change management. For example, when it comes to new business systems, I note that you should "...recognize…
Change · Media & Press
Microsoft keynote presentation -- revisiting the digital business opportunity
I was recently retained by Microsoft to provide a series of cross-country keynote presentations and workshops for the CEO’s, CFO’s and CIO’s of key clients. I was asked…
Keynotes & Events
What's in store for the meetings and conference industry?
I recently gave the closing keynote at a chapter of Meeting Professionals International (MPI); the theme was "Partnership". I was asked to provide, as an expert on…
Keynotes & Events
Most failing at innovation
I'm currently researching various issues on innovation for an upcoming talk, and came across this stat -- while the majority of American CEO's place innovation and…
Innovation · Keynotes & Events