Discover · Filtered archive
Hospitality & Tourism · 2008
8 posts · newest first
This industry has no archive category, so the filter shows posts that mention hospitality, tourism, hotels or resorts.
Keynote Case Study: World Healthcare Innovation & Technology Congress — Healthcare Was Moving From Treatment to Prediction
In December 2008, I delivered a keynote at the 4th Annual World Healthcare Innovation & Technology Congress in Washington, D.C. Rather than simply list trends, I did something a…
"I'll pay you a premium if you can save me money!"
That's the new value proposition for today, and you'll do well to think about the phrase as you look to grow or maintain your top line. The number one concern for many…
The economy -- what I'm seeing happen RIGHT NOW
This is quite unreal. A month ago, I faced a very busy September and early October, and was out on the road keynoting a wide variety of events - a leadership event for a global…
Reaching the new travel consumer
I'm off to keynote Tourism Alberta -- and will speak to some 200+ tourism marketing professionals on trends within the sector. Alberta, located in Canada, has an extremely hot…
Keynote: Financial management and high velocity healthcare
I provided the opening keynote yesterday for over 275 CFO's of the Ontario Hospital Association. Collectively, they manage over $15 billion in spending. My topic was Innovating…
Soccer moms, text messaging, and the inevitability of virtuality
A few weeks ago, I arrived in my hotel room, and connected back to my home office via Skype. I found my sons using my Mac (long story!), and proceeded to have a one-hour video…
Bio-connectivity and the rapid emergence of new markets
In a keynote to a health care industry conference last week, I emphasized that in the high velocity economy, new business models, products, markets, and careers are appearing at a…
When FedEx Fails: What happens when customer service breaks down?
It's long been touted as one of the greatest innovation success stories ever: FedEx. It's had the tag line, "when it absolutely, positively has to be there." It obviously has a…
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