# Keynote Case Study: Kwik Fit — To Be Part Of Tomorrow, Be Part Of The Journey
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For roughly 500 Kwik Fit service managers in Birmingham, futurist Jim Carroll framed the automotive service future around EVs, rapidly increasing vehicle technology and accelerating skills requirements. To Be Part Of Tomorrow, Be Part Of The Journey The shop floor is changing as fast as the car. Service models, skills and customer expectations must keep pace. Jim's keynote left service managers with a direct question: innovation and change is going to invade your life — what are you going to do with it? Six trends are shaping that shift. EV Transition. Different drivetrains alter maintenance, diagnostics, training and service economics. Connected Vehicles. Sensors, software and connectivity create new data, new faults and new service expectations. Software Diagnostics. More vehicle problems are found through code and data, not only mechanical inspection. Skills Acceleration. Yesterday's knowledge expires faster. Technical learning becomes continuous. Customer Expectations. Digital convenience, transparency and speed increasingly shape the service experience. Frontline Adoption. Strategy succeeds only when service managers understand, accept and own the change. The future of automotive service is new vehicles, new skills, new systems and a new operating mindset, Jim told the Kwik Fit team. It's the challenge every service manager in that Birmingham room took back to their own bay. Explore more keynote case studies.

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Source: https://jimcarroll.com/2024/09/kwik-fit-2024-past/