Keynote: Scotiabank, Toronto, Canada – Future of Banking/Financial Services Keynote

More disruption — business models, the rapid evolution of technology, new competitors with PayPal, Google and Apple. Just what is a bank anymore, and who is it? What do they do in terms of innovation with fast changing expectations, business model disruption, the relentless impact of mobile, the rapid acceleration of innovation from every perspective? Whatever the case may be, agility needs to be the core focus going forward — and that was the overall message within my keynote, which took a deep look at the trends sweeping this industry.