Jim Carroll was a featured keynote speaker at PSCU Financial Services’ 2012 Senior Leadership Workshop & Member Forum, held April 25–27 at the Hilton San Diego Bayfront Hotel. PSCU brought Jim in for his globally recognized expertise on business transformation, rapid business model change, and the necessity for fast-paced innovation in an era of economic uncertainty. Sharing the program with astronaut and American hero Mark Kelly, Jim challenged credit union executives and financial services leaders to think strategically about adapting and leading through dramatic industry disruption. His 20-year track record of delivering direct, independent, future-focused guidance to a global client base made him a standout voice at one of the credit union sector’s leading annual events.