At the Finastra annual user group meeting in Orlando, I explored the disruptive trends reshaping banking, credit unions and financial services, focusing on how digital platforms, mobile-first behavior and fast-moving fintech competitors are changing the industry.
The keynote, “Fin-tech and Disruption,” summed up the shift. Fintech was rewriting community banking.
Banks and credit unions faced a wave of fintech disruption, changing customer expectations and a mobile-first financial world.
Six trends are shaping that shift.
- Fintech Challengers. Agile new entrants are forcing banks to rethink speed and service.
- Mobile-First Consumers. Banking is increasingly built around phones, not branches.
- Instant Payments. Speed is redefining financial expectations.
- Open Platforms. Ecosystem partnerships and platform thinking are changing banking architecture.
- AI + Automation. Data, intelligence and automation are redefining operations and service.
- Digital Lending. New models are changing how credit is assessed, delivered and managed.
The future of finance is mobile, platform-driven, intelligent and fast.
The Orlando user group meeting became a working session on what it actually takes to compete with platforms rather than just banks. You can browse more of that work in the case studies collection here.
