# Keynote: SOMOS, Chicago, Illinois: Future of customer interaction
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This is a new group — 3 years old — that represents the 1-800 toll free service industry, and the invited me in for a keynote on trends and issues impacting consumer behaviour. I spoke to issues around mobile, increased and accelerated expectations for customer support, and how the Amazon effect is coming to affect the latter, to name just a few issues!

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Source: https://jimcarroll.com/2017/09/future-of-customer-interaction-somos-chicago-illinois/