# Keynote Case Study: MISA — Government Services Are Being Reinvented
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MISA brought futurist Jim Carroll to Windsor, Ontario to address several hundred municipal CIOs and IT executives on smart cities, intelligent infrastructure, the Internet of Things and the disruption of government services. Government Services Are Being Reinvented Municipal technology can no longer be treated as back-office support when infrastructure, services and citizen expectations themselves become digital. Jim's keynote made the case directly: municipalities cannot afford to be left behind in an era of acceleration. Six trends are shaping that shift. Smart Cities. Digital systems become part of the design and delivery of transportation, utilities and public services. Internet of Things. Sensors connect municipal assets and make infrastructure more observable and responsive. Intelligent Infrastructure. Roads, water, energy and other systems gain embedded intelligence and real-time operational insight. Data + Analytics. Better information helps municipalities move from reactive service toward more predictive decisions. Cybersecurity. As public infrastructure becomes connected, digital resilience becomes part of operational resilience. Economic Development. Regions increasingly compete for investment on the quality and intelligence of their infrastructure. Smart infrastructure is no longer just an IT issue, Jim told the room. It is a service, resilience and economic-development issue. It reframed the conversation for municipal IT leaders who came in thinking this was still a back-office topic. Explore more keynote case studies.

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Source: https://jimcarroll.com/2017/05/misa-2017-past/