Keynote: Discover Financial Services Leadership Event – Innovation and the Future of Financial Services

Jim Carroll delivered a keynote address to senior leadership at Discover Financial Services in 2013, exploring the transformational forces reshaping financial services — from mobile payments and digital wallets to the generational shift in consumer expectations that was redrawing the competitive landscape of retail banking and credit. Carroll’s presentations to financial services organizations during this period consistently challenged executives to look past near-term compliance and operational pressures and engage with the structural disruption building in their industry — the same disruption that would, within a decade, see fintech challengers capturing billions in revenue from incumbents who had not moved fast enough. The message was grounded in a deep reading of consumer behavior, technology acceleration, and the history of industries that had failed to self-disrupt before outsiders did it for them. This engagement reflected Carroll’s ongoing work with major financial institutions seeking strategic foresight to navigate a period of unprecedented change.