Jim Carroll delivered the keynote address at GlobalExchange 2012 — the annual customer conference of Pollard Banknote, one of the world’s largest printers of lottery tickets — in Las Vegas in early 2012, speaking to senior executives from throughout the global lottery industry. The talk, “Think Big, Start Small, Scale Fast,” explored the profound implications of the coming reinvention of cash — the rapid emergence of mobile payments, digital wallets, and contactless transactions — for an industry whose retail model was built around the physical point-of-sale lottery ticket. Carroll challenged lottery executives to think seriously about what happened to ticket sales when cash itself became a thing of the past — and to be among the first in their industry to build the digital bridges that would carry the lottery experience into an all-digital retail environment. The talk reflected Carroll’s broader theme during this period: that the disruption of cash was not a distant scenario but an accelerating reality that would reshape retail, payments, and consumer behavior within a decade.
