# Keynote Case Study: Government Finance Officers Association — The Business of Government Was Ready for Reinvention
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## Article Content
Speaking to 3,000+ public-sector finance leaders, Jim explored how e-government, workflow redesign, workforce shifts and changing citizen expectations would transform the financial operations of cities, states and provinces. The Challenge: Public finance organizations faced legacy processes, risk aversion and rising expectations for private-sector levels of digital convenience. The Keynote: Running, Growing, and Transforming the Business of Government. The Message: Government can run better, grow digital capacity and transform service delivery at the same time. Six Trends: Three It Imperatives. Run government better, grow digital capacity, transform delivery. Ditching Legacy Processes. Moving from paper-bound operations to e-government platforms. Workforce Shifts. Managing retirement waves and generational skill transitions. Workflow Re-Engineering. Removing administrative waste and transaction friction. Beating Indecision. Overcoming extreme risk aversion and aggressive indecision. Citizen Expectations. Delivering digital convenience citizens increasingly expect. PUBLIC-SECTOR TRANSFORMATION IS A SERVICE STRATEGY, A TECHNOLOGY STRATEGY AND A LEADERSHIP STRATEGY.

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Source: https://jimcarroll.com/2005/06/keynote-case-study-government-finance-officers-association-the-business-of-government-was-ready-for-reinvention/