---
type: Web Page
title: "Video: Customer relationships have forever changed with Covid. Have you?"
canonical: https://jimcarroll.com/2021/08/video-customer-relationships-have-forever-changed-with-covid-have-you/
updated: 2021-08-20T10:44:17+00:00
---

# Video: Customer relationships have forever changed with Covid. Have you?

Here’s a clip to get you thinking. This is from a custom virtual keynote production I prepared for a global insurance conference on behalf of my client, Salesforce.

COVID-19 is not a disruption. It’s an accelerant. It has magnified and accelerated everything that is good and everything that is bad.

If you have not realigned your strategic thinking in this new era, you’re now operating at a competitive disadvantage.

Learn more: [https://post-covid.jimcarroll.com](https://post-covid.jimcarroll.com)