I was booked to be the keynote speaker for this conference in Chicago in May, with a talk on the future trends redefigning the world of retail. Obviously, that isn’t happening, and the world of retail has truly been torn asunder. Supply chains are stressed, pick-and-pack and online delivery soaring, and everything has been turned upside … Continue reading Seeking ‘Future Normal’: My Pre-Event Videos for the Path to Purchase Expo, Chicago, November 2020