---
title: "Video: “Insurance 2020: Challenge and Change!”"
canonical: https://jimcarroll.com/2014/05/video-insurance-2020-challenge-and-change/
updated: 2019-09-15T10:29:23+00:00
---

# Video: “Insurance 2020: Challenge and Change!”

Here’s a clip from a recent keynote for an insurance association at their annual conference in New Orleans; I’m speaking about the challenges that emerge in the industry as the pace of innovation in the world of insurance shifts to Siilcon Valley, and a new generation of mobile-enabled customers demand different methods of interaction.

[![](/wp-content/uploads/2014/05/hqdefault-1.jpg)](https://www.youtube.com/embed/NxMRmFN3bsw)