I’ll be the opening keynote speaker, for this event which is “an educational experience to empower the professional meeting planner to launch their entire meeting preparation process to the next level.” San Antonio, TX, Sept. 19 and Houston, Sept. 26. Details at the Dynamic Meetings site. [ site ]
Archives for August 2003
Should the Internet be used in a courtroom?
My August CAMagazine article is about the issue of whether the Internet should — and could — be used as an evidentiary tool in court. This is a significant trend and will become a major issue through the next decade.
Read the Adobe Acrobat version [ article ]
“Time for a CRM tune-up”
The article issue of Contact magazine features my article about why so many customer relationship management projects fail: — “By and large, those who got involved with CRM approached it as a technology project, not as a key business strategy …. technology is a very small part of the equation, CRM is really about a significant change to the corporate culture.”
Read the Adobe Acrobat version [ article ]
Innovation stagnation?
In preparing an outline for a talk to a group of PR professionals, I’m still thinking about what is really going on out there in corporate America. I caught some of my thoughts in my “aggressive indecision” article a few weeks back — but this morning, woke up with the phrase “innovation stagnation” in my head. I still think there are too many organizations who are complacent, spinning their wheels, not only unable to make decisions, but not even of a mindset that it is important to continue to try to move forward …..
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